New Manager Meeting Minutes 06/29/18
Friday, July 27, 2018
Superhero Display
Superhero Display by Yadira
Thursday, July 19, 2018
Mobile Printing
Mobile printing is now available at Carnegie! Here is the guide on how to use it.
Mobile Printing Instructions
This link is also available under Staff Resources/Manuals page.
Mobile Printing Instructions
This link is also available under Staff Resources/Manuals page.
Texas Snakes and More
Yesterday, we had summer program that educated kids about snakes and reptiles and allowed them to hold them.
Tuesday, July 10, 2018
Small Meeting Room Decorations
Ajanta added ceiling decorations for the small meeting room. Thank you, Ajanta. It looks great!
Friday, July 6, 2018
Paper Applications Are Gone and Intern Schedule
The Intern Schedule link has been added to the blog. It is located under the Library Services dropdown.
As of June 30th, paper applications for library cards are no longer being used. Here is a refresher on how to update online registrations to full library cards. This is also in the Manuals link under Staff Resources. And here is the note about it from the May Manager's Meetings:
As of June 30th, paper applications for library cards are no longer being used. Here is a refresher on how to update online registrations to full library cards. This is also in the Manuals link under Staff Resources. And here is the note about it from the May Manager's Meetings:
Saima Kadir provided a DS update. The on-line library card registration has continued to be successful. As of June 30th, HPL will stop using paper applications for this process. There is an FAQ on the training portal that Saima keeps updated. Managers need to designate one computer as the library card registration kiosk. When doing outreaches, staff can use Mobile Circ, hotspots or tablets to register customers for library cards. If additional equipment is needed, contact Laurie or Liz so arrangements can be made with Digital Strategies to provide it. Mobile Circ can do youth cards at outreaches if a parent or guardian is present.
Saima pointed out that there are still problems with the system when the address doesn’t match with the database or the customer’s name has changed. She recommends attempting to register the customer twice and if that doesn’t work, staff can go to the service desk and create a user record in Workflows, ask the customer to agree to the Library Card agreement, then place notes in their record that they agreed to it.
Also, staff can verify a previous address for the customer and then verify their new address with a valid ID and then change the address in Workflows. For customers who do not have email accounts to use in the registration, Saima suggests steering them to www.mail.com to create one.
The online process does not do youth card registration remotely. This can only be done in-house and in-person. Customers can also register online if they are out of state or international. Fees will apply. Computer use only cards will be phased out when the Envisionware installations are complete.
Saima pointed out that there are still problems with the system when the address doesn’t match with the database or the customer’s name has changed. She recommends attempting to register the customer twice and if that doesn’t work, staff can go to the service desk and create a user record in Workflows, ask the customer to agree to the Library Card agreement, then place notes in their record that they agreed to it.
Also, staff can verify a previous address for the customer and then verify their new address with a valid ID and then change the address in Workflows. For customers who do not have email accounts to use in the registration, Saima suggests steering them to www.mail.com to create one.
The online process does not do youth card registration remotely. This can only be done in-house and in-person. Customers can also register online if they are out of state or international. Fees will apply. Computer use only cards will be phased out when the Envisionware installations are complete.
July Displays
Independence Day
