Telephone Greetings

Hello,

Polite greetings to customers can make the whole call go much easier and is the first part of the customer interaction.  You never know who might be on the other end of the phone.  Here is the official Houston Public Library Three Part Greeting.

Three Part Telephone Greeting for Public Service Telephones

1. Thank the caller for calling the Houston Public Library System.

Thank you for calling the Houston Public Library System.

2. Follow with the name of your branch/unit.

This is Carnegie Neighborhood Library and Lifelong Learning Center

3. Offer Assistance.

How may I help you?

In addition, remember to ask permission before you put a caller on hold.  If you transfer a call to another desk or location, please make sure that the intended recipient is there before you complete the transfer.   

Thanks,

Laurie Covington

Neighborhood Library Team Leader

(Janna)