Summer Food Program

Team,

Carnegie library will be participating in the Summer Food Service program starting June 11 through July 31.

Brief program description:

Summer Food Service Program aims to alleviate childhood hunger in Houston. It is funded by the United States Department of Agriculture (USDA), administered through Texas Department of Agriculture and sponsored locally by Houston Parks and Recreation Department.

50 free lunches will be served for youth ages 1 to 18 on Tuesdays, Wednesdays and Thursdays 11am-1pm (June 11 through July 31). The lunches must be consumed at the library. The lunches will include one serving of milk, two or more servings of vegetables and/or fruits, one serving of grain or bread, and one serving of meat or meat alternative.

More information http://www.houstontx.gov/parks/summerfood.html

Large Meeting Room will be used on the above indicated days/times for serving lunches.  Please make sure that you do not reserve the room for anything else.

In the Evanced this program is marked as Free Lunches for Children

We have received the flyers about this program. They are at the CSD. Please review them.

Thank you

Janna

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Telephone Greetings

Hello,

Polite greetings to customers can make the whole call go much easier and is the first part of the customer interaction.  You never know who might be on the other end of the phone.  Here is the official Houston Public Library Three Part Greeting.

Three Part Telephone Greeting for Public Service Telephones

1. Thank the caller for calling the Houston Public Library System.

Thank you for calling the Houston Public Library System.

2. Follow with the name of your branch/unit.

This is Carnegie Neighborhood Library and Lifelong Learning Center

3. Offer Assistance.

How may I help you?

In addition, remember to ask permission before you put a caller on hold.  If you transfer a call to another desk or location, please make sure that the intended recipient is there before you complete the transfer.   

Thanks,

Laurie Covington

Neighborhood Library Team Leader

(Janna)

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READ DOWN THE FINES VIDEO INSTRUCTIONS

TEAM, this video is mandatory for everybody to watch. It is approximately 6 minutes. Please complete watching this video by Wednesday, May 28.




Janna

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Houston's Literacy Crisis: A Blueprint for Community Action

Team,

Good job on reviewing the summary of the Houston's Literacy Crisis report. In case if you want to have a copy or refer to the information provided in the report - here are the links to digital copies of the report.

Houston's Literacy Crisis: A Blueprint for Community Action

executive summary

full report



Janna

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SRP Badge Logs

All materials that are needed for the SRP (award books, stickers, logs, certificates) are stored behind the CSD inside the cabinet next to the Laptops cabinet. The cabinet doors have “Summer Reading program materials” signs attached to them.

A customer can register for SRP online http://www.houstonlibrary.org/summer or in person.

Whether registered online or in person, the customers will receive the badge log at the CSD  and claim the registration awards (free book and $5 fine coupon. The coupons - we should receive them by the end of may. Meanwhile, when you award the customer with a free book, DO NOT forget to mark in the customer’s Evanced account that the coupon was not awarded yet - noting CAR and your initials. Example:

"Has not received $5 coupon for registration CAR/JH"; 

AND make sure you mark the claimed free book in Evanced.)

The Badge Log:

Page 2 – SRP guidelines

Page 3 – Customer information AND Registration sticker location

Pages 4-5 Books reading log

Page 6 – Earned Books stickers will be attached on this page

Page 7 - Earned Programs stickers will be attached on this page


Janna

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